Phone Systems
Tech Flare is your go to source for business phone systems.
At Tech Flare we provide equipment, maintenance, and monthly VoIP phone service with modern features to improve communication and productivity across your business.
Why do companies choose Tech Flare for their phone system? We provide quality equipment from vendors like Poly, Yealink, and Cisco and offer industry leading customer service. Other major carriers may place you on hold for hours on end. At Tech Flare you can expect to speak with one of our experienced team members in a timely manner to handle of your sales and support needs.
Questions about our phone systems?
Phone System Full Feature List
Click through each tab to learn more about specific features.
Auto Attendant
Call Center
User
Monitoring
Device Related
Phone Numbers
Auxiliary Features
Auto Attendant
Auto-Attendant
- Dial by Name Directory
- Intro Greeting
- Post-Welcome Greeting
- Dial by Extension
- Multiple Language Auto Attendant
- Configurable AA Timeouts
Call Pick up
- Directed Call pickup
- Group pickup
- Site pickup
- Domain Pickup
Conferencing (Dedicated Bridge)
- Leader Login
- Leader PIN
- Participant PIN
- Require Leader to Start
- Begin and End times
- Max # of Participants
- Save Participants
- Announce Participants
- Arrive/Depart Tones
Paging
- Handset Paging
- Overhead Paging
Transfer
- Blind Call Transfer
- Attended Call Transfer
- Voicemail Transfer
Call Park
Call Retrieve
Call Disposition and Reason
Hot-desking
Attendant Console
Intercom
Call Recording
- Mid-Call Recording Redaction
- Full Domain Call Recording
Custom MoH (Comfort Message)
Multi-Language IVR
Presence
Time frames
Call Center
Smart Call Queue Routing
- Round Robin (longest idle)
- Ring All
- Skills-Based Routing
- Linear Cascade
- Agents to Ring initially
- Agents to add after timeout
- Tiered Round Robin
- Call Park
- Forward if Unavailable
- Forward if Unanswered
- Call Back
- SMS queuing
- Prioritize Calls Waiting in Queues
- Pickup/Transfer Calls Waiting in Queues
General Call Queue Settings
- Call Recording
- Statistics
- Message to Agent
- Require Agents
- Require Music on Hold (MOH)
- Logout Agent on Missed Call
- Intro Greetings
Monitoring
- Listen In (No ability to talk to either agent or caller)
- Barge In (full two-way audio with Agent and Caller)
- Whisper only (one-way audio with Agent only)
Call Queue Thresholds
- Max Expected Wait Time
- Max Queue Length
- Queue Ring Timeout
- Agent Ring Timeout
Call Center Stats-Home Page
- Callers Waiting
- Average Wait Time
- Average Handling Time
- Abandon Rate
- Calls Answered
- Call Volume
Call Center Reports (email optional)
- Queue Statistics
- Agent Statistics
- Agent Availability
- DNIS Statistics
- Custom Call Center Statuses
Call Center Agent Settings
- Agent Status
- Wrap Up Time
- Max Simultaneous Calls
- Queue Priority for Agent
- Request Confirmation
- Auto-Answer
User
Bulk User Editing
Answering Rules
- Ring Time Out
- Do Not Disturb (DND)
- Call Screening
- Call Forwarding
- Always
- When Busy
- When Unanswered
- When Offline
Conferencing (Owned Bridge)
- Leader Login
- Leader PIN
- Participant PIN
- Require Leader to start
- Begin and End Time
- Max # of Participants
- Save Participants
- Announce Participants
- Arrive/Depart Tones
Voicemail
- Voicemail to Email
- Voicemail Distribution List (Deep Copy)
- Voicemail Reminder (Persistent Notifications)
Call Waiting
- Delayed Simultaneous Ring
- Extension Forbid List
- Localization
- Music on Hold (MOH)
- Operator Forward
- Presence
- Ring All
- Simultaneous Ring (Sim Ring)
- Time Frames
- Gravatar Integration
Single Sign-on (Google and o365)
Monitoring
Customizable Modular Wall Board
- Call Center Reports (can be received via email)
- Queue Statistics
- Agent Statistics
- Agent Availability
- DNIS Statistics
Call Center Stats-Home Page
- Callers Waiting
- Average Wait Time
- Average Handling Time
- Abandon Rate
- Calls Answered
- Call Volume
Domain Graphs & Statistics
- Peak Active Calls
- By Hour
- By Day
- By Minute
- All Calls
- Off-net Only
- Call Volume
- By Hour
- By Day
- All Calls
- Off-net Only
- Total Minutes
- By hour
- By Day
- All Calls
- Off-net Only
- Users and Applications (per Domain)
- # of Users
- # of Devices
- # of Auto-Attendants
- # of Call Queues
- # of Conferences
- # of Phone Numbers
- Usage Stats
- Calls
- SMS
- Current Month
- Previous Month
- Account Codes
- Call History
- Recording
- Recording Email Notification
- Server Management
- SIP Trace
- Trend Analysis
- CDR Export via portal
Device Related
- Zero Touch Provisioning
- Auto-Provisioning
- Bulk edit via portal
- Customization of Phone Directories
- Device Overrides (via portal and Admin UI)
- Device Passwords (via portal and Admin UI)
- Inventory
- Inventory import (via portal and Admin UI)
- Geography Based Provisioning
- Hot-desking
- Mass Resync
- Message Waiting Indicator (MWI)
- N-way Call
- Preferred Server Location
- Shared Line Appearance (SLA)
- Star Codes
- User Agent Permit Filter
- Video Telephony
- vButton Builder – GUI for device button and template deployment
- Queue Status Monitored BLF
- Day/Night Mode Monitored BLF
Phone Numbers
Phone Number Inventory
- Timed Enable/Disable
- Localization
- Enable Language on DID
Time of Day Routing
Route Manager
Alternate Numbers
Allowed Numbers
Anonymous Call Rejection
Blocked Numbers
Calling Line ID Blocking
Configurable Call ID
Direct Inward Dialing
Normalization of Numbers
Privacy
Auxiliary Features
SMS
- Text/Chat Enhancements
- MMS Support
- Group Text
- Emoji support
- File sharing